In response to the exponential growth in sales and use of electric bikes and scooters, the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF) has recently issued an important alert. These urban mobility devices, highly popular in urban and suburban areas, pose significant safety and compliance challenges. By 2025, with brands such as Decathlon, Intersport, Go Sport, and manufacturers like Giant, Xiaomi, Segway, and Wayscral being key market players, the threat of incidents due to technical faults, especially concerning lithium-ion batteries, is more closely monitored than ever. This spotlight points to several issues: fire risks, compliance defects, and dangers to users. The DGCCRF calls for decisive action from both sellers and consumers to minimize accidents. Simultaneously, this initiative is part of a strengthened regulatory context and aims to inform users about best practices, paving the way for increased safety. A summary table of sensitive points and measures to adopt illustrates this alert, which also includes market analysis and recommendations on choosing and using the affected products.
Fire risk and battery surveillance for electric bikes and scooters
Lithium-ion batteries, the energy core of electric bikes and scooters, are the primary source of identified fire risks. Their design and handling require impeccable technical precautions. The DGCCRF emphasizes that these batteries must be charged with suitable chargers, under conditions that prevent overheating and premature cell degradation. Numerous cases of domestic or public fires have been recorded, attributed to intrinsic battery defects or improper use—including overcharging, repeated shocks, or inappropriate storage.
Major retailers such as Decathlon, Norauto, Leclerc, and Intermarché, responsible for distributing these products, are under increased scrutiny to ensure compliance with current European standards. The supply chain is also at risk of non-compliance when low-cost references enter the market without rigorous testing.
Main risk factors associated with batteries include:
- 📌 Use of non-compatible chargers
- 📌 Overcharging and exceeding recommended charging times
- 📌 Physical shocks and impacts on the battery during accidents
- 📌 Storage in environments with extreme temperatures
- 📌 Counterfeit or inferior quality spare parts
An in-depth inspection of products sold by Giant, Xiaomi, and Segway revealed that some models had defects in resistance to electrical or thermal shocks, increasing the risk of inflammation. The phenomenon is even more critical with cheaper urban mobility devices, sometimes imported without proper control.
| ⚠️ Risk | 🔧 Cause | 🎯 Recommended action |
|---|---|---|
| Battery fire | Overcharging and incompatible charger | Use only original chargers and respect charging times |
| Explosion | Manufacturing defect or physical impact | Check battery integrity before use, avoid falls |
| Electrical failure | Non-compliant product | Favor recognized and controlled brands |
Non-compliance of electric devices and enhanced checks by DGCCRF
Since 2019, the DGCCRF has increased targeted inspections in the sector of motorized urban mobility devices, including scooters, hoverboards, monowheels, and electric bikes. These investigations critically assess the conformity of marketed products regarding electrical, mechanical safety standards, and information provided to consumers. In 2020, an in-depth investigation revealed that nearly 70% of tested models exhibited anomalies of varying severity, endangering end-users.
Retailers such as Go Sport or Wayscral are particularly targeted. The DGCCRF denounces risks of exceeding legal thresholds on key safety devices, such as brakes or lighting systems. Additionally, clear markings of usage restrictions—like maximum speed or age requirements—are often missing or ambiguous. This lack of information promotes accidents and liability disputes.
To restore safety, several corrective measures are required: recalling non-compliant products, improving documentation and information, and administrative sanctions in case of repeat offenses. The market is therefore transforming under regulatory influence, as evidenced by the broadening of obligations to all resellers, including online platforms.
- 📍 Electric and mechanical homologation control
- 📍 Verification of safety devices (brakes, lighting)
- 📍 Transparency of consumer information
- 📍 Engagement of distributors in awareness campaigns
- 📍 Administrative sanctions and product recalls
| 🔎 Control points | 📈 Results 2019-2025 | 📌 Recommendations |
|---|---|---|
| Electrical homologation | Good level but remaining faults | Strengthen laboratory tests before market release |
| Mechanical safety | Many non-compliant devices detected | Require the adoption of stricter technical standards |
| Consumer information | Improvements but still insufficient | Enforce clearer labeling regulations |
Best practices for using electric bikes and scooters to prevent accidents
Using an electric bike or scooter involves shared responsibility between the manufacturer, the seller, and the user. The DGCCRF emphasizes the importance of adopting safety behaviors to avoid accidents and incidents caused by mechanical or electrical faults. Prevention begins at the moment of purchase, by selecting a compliant product from a recognized distributor, such as Decathlon or Leclerc.
Proper use also requires:
- ⚠️ Wearing a certified helmet each time
- ⚠️ Respecting speed limits, especially in urban areas
- ⚠️ Regularly checking the integrity of braking and lighting systems
- ⚠️ Charging carefully, without exceeding recommended times
- ⚠️ Storing in a dry area, at a stable temperature, away from sunlight
For example, a user who neglected to check the battery experienced an avoidable fire outbreak one afternoon, which could have been prevented with a simple inspection. Sector professionals agree that most of these incidents are linked to poor maintenance in addition to sometimes hidden faults at the point of purchase.
Several awareness campaigns are currently underway to inform about these best practices, including initiatives associated with Road Safety since 2023. These actions have advanced thanks to efforts by physical and online distribution networks.
- 👷 User training in specialized stores
- 👷 Dissemination of simplified and accessible notices
- 👷 Control operations at purchase, such as Norauto, Intersport
- 👷 Implementation of QR codes linking to online tutorials
- 👷 Collaboration between authorities and brands to ensure safety
Impact of manufacturing defects and counterfeits on the safety of motorized devices
A major concern raised by the DGCCRF involves the importation and sale of counterfeit products or those not meeting manufacturing standards. These copies are often sold at lower cost in non-specialized outlets or on certain digital platforms without effective verification. The poor quality of components, especially batteries and electrical circuits, increases the risk of serious failures, including fires or electrocution.
Recognized manufacturers such as Giant and Xiaomi follow rigorous quality procedures, but the entry of non-compliant competitors disrupts the market. The shadow of counterfeiting also extends to critical mechanical elements, such as defective braking systems, exposing users to accidents with sometimes serious consequences.
Fraud repression has intensified interventions targeting unscrupulous resellers to protect consumers. These actions include:
- 🚨 Identification of counterfeit or non-compliant products
- 🚨 Seizures and destruction of defective batches
- 🚨 Collaboration with customs and police services
- 🚨 Raising public awareness about the dangers of low-cost purchases
- 🚨 Highlighting committed distributors for safety
A summary table presents the characteristics of reliable versus counterfeit products on the market.
| 🔍 Criterion | ✔️ Compliant product (Giant, Xiaomi, Segway) | ❌ Counterfeit / non-compliant product |
|---|---|---|
| Battery | Certified with integrated protections | Uncertified, increased fire risks |
| Brakes | Mechanical standards respected | Fragile and ineffective system |
| Warranty and service | Customer support and spare parts available | No warranty, difficult to enforce |
The role of major retailers in securing the electric device market
Presence of leaders like Decathlon, Intersport, Norauto, Leclerc, and Intermarché plays a crucial role in market security. These distributors have strict requirements outlined in their specifications to promote compliant and safe products. They work closely with manufacturers to test devices before they reach shelves, reducing risks.
These stores are also deeply involved in consumer communication to reinforce best usage practices. The focus on training sales staff and disseminating accessible, clear information contributes to better risk management related to these modes of transportation.
- ✅ Strengthened quality control upon receipt of goods
- ✅ Educating customers on safe usage
- ✅ Setting up maintenance and servicing workshops
- ✅ Extended warranty and reliable after-sales services
- ✅ Staying updated with regulations to anticipate market changes
A recent study shows that products purchased from these stores exhibit significantly fewer defects during use, reassuring their durability and reducing accident risks. At the same time, the growth of online commerce demands increased vigilance to ensure the provenance of devices sold on digital platforms.
Legal and regulatory issues around electric bikes and scooters
The regulatory framework surrounding electric bikes and scooters is continuously evolving to address new safety and sustainable mobility challenges. European and national directives impose specific technical standards, notably regarding motor power, maximum permitted speed, and braking systems.
Manufacturers must comply with these requirements before marketing their products in France. The DGCCRF oversees enforcement and can impose sanctions on violators if necessary.
Additionally, regulations require users to adhere to specific rules, especially in urban spaces, to ensure harmonious coexistence with pedestrians and motorists.
The main obligations include:
- 📋 Certification of materials according to EN standards
- 📋 Mandatory protective equipment in certain cases
- 📋 Speed limits depending on urban zones or greenways
- 📋 Prohibition of use on certain sidewalks and pedestrian areas
- 📋 Lighting requirements in low-visibility conditions
Constant monitoring of the regulatory framework is essential, as highlighted by a recent report published by risk management experts, available at https://www.aidebtsassurance.com/non-classe-fr/assurances-europe-risques-biodiversite/ For distributors, staying informed of standards and requirements is a mark of seriousness and customer trust.
Insurance strategies to protect against risks associated with electric devices
Beyond technical and regulatory precautions, insurance plays a vital role in protecting users and professionals. Traditional insurance policies sometimes poorly cover risks related to electric bikes and scooters, especially material and bodily damages caused during electrical incidents or fires.
Specialized risk management providers now offer tailored products including specific guarantees for these devices. The goal set by 2025 is to broaden insurance coverage to include:
- 🛡️ Personal injury damages
- 🛡️ Civil liability for damages to others
- 🛡️ Theft and vandalism
- 🛡️ Fire and short-circuit damages
- 🛡️ Assistance in case of breakdown or accident
A detailed catalog of offers is provided by some insurers, specifying terms and exclusions, and relying on the latest innovations in prevention and alert systems. Investing in suitable protection is strongly recommended and yields clear benefits in risk prevention, as suggested by articles published at https://www.aidebtsassurance.com/non-classe-fr/helvetia-france-risques/ and https://www.aidebtsassurance.com/actualites/au-group-gestion-risques/
Awareness initiatives and partnerships for safer electric mobility
Recognizing the challenges associated with the rise of electric devices in urban mobility, the DGCCRF actively supports several awareness campaigns targeting the general public and professionals. These initiatives aim to raise awareness of risks and promote good practices related to use, charging, maintenance, and judicious selection of equipment.
These programs often collaborate with major stores, manufacturers, and road safety organizations to maximize their impact. For example, Norauto and Leclerc regularly participate in practical prevention workshops, while brands such as Segway and Wayscral sponsor educational content on social media.
- 🎯 Multimedia information campaigns
- 🎯 Practical workshops and training sessions
- 🎯 Collaborations with local authorities and rescue services
- 🎯 Partnerships with schools and universities to train young users
- 🎯 Development of online resources accessible via QR codes
How to safely choose an electric bike or scooter in 2025?
The selection of an electric device must be carried out carefully, considering safety, conformity, and reliability criteria. The market offers a wide range of models, from Xiaomi’s stylish scooters to Giant’s high-performance bikes, including many options from Decathlon or Intersport.
For a safe purchase, it is crucial to verify:
- ✔️ Compliance certification according to European CE standards
- ✔️ Presence of manufacturer warranty with after-sales service
- ✔️ Adherence to announced technical specifications (range, power, weight)
- ✔️ Positive and verifiable user reviews and feedback
- ✔️ Availability of spare parts and compatible accessories
It is also recommended to purchase from recognized distributors, whether physical stores like Leclerc, Norauto, or online specialists. Attention to battery quality and mechanical robustness is a key factor to reduce accident risks. Uncontrolled platforms and overly attractive offers should be approached with caution.
What are the specific risks associated with battery charging?
Charging is a critical phase in the use of electric bikes and scooters. Poorly performed, it multiplies risks of fire, overheating, and damage to battery cells. The DGCCRF warns against several behaviors that must be avoided:
- 🚫 Use of incompatible or counterfeit chargers
- 🚫 Prolonged charging beyond recommended durations
- 🚫 Charging abandoned batteries in enclosed, poorly ventilated places
- 🚫 Handling the battery with wet hands or in humid environments
- 🚫 Charging on flammable surfaces or near combustible materials
Best practices include:
- ✅ Using original chargers supplied by the manufacturer
- ✅ Charging in a ventilated, dry area
- ✅ Not leaving the battery plugged in permanently after full charge
- ✅ Regularly inspecting cable and connector condition
- ✅ Following specific instructions in the user manual
Frequently asked questions about risks and safety of electric bikes and scooters
What are the signs of a faulty battery on an electric bike or scooter?
Warning signs can include abnormal discharge, overheating during charging, visible swelling of the battery pack, unusual odors, or intermittent malfunctions. It is essential to stop using and have the battery checked by a professional.
How can you identify a compliant and safe product at purchase?
A safe device bears visible CE certifications, has a clear user manual, and is sold by recognized distributors like Intersport or Decathlon. The manufacturer’s warranty is also a reliable indicator. Consulting consumer reviews and independent tests is recommended.
What should you do if a fire or incident occurs involving an electric scooter?
Act quickly by moving the equipment away from the home, potentially using a suitable extinguisher (class B and C for electrical fires), and calling emergency services. Do not attempt to extinguish with water as it increases the risk of electrocution.
Are there recommended training or awareness programs for users?
Yes, several initiatives led by DGCCRF and Road Safety offer information sessions and workshops. These programs help understand specific risks and adopt proper behaviors for responsible mobility.
Are thefts of electric bikes and scooters insured?
According to policies, many insurers now include these devices in their theft coverages, but it is important to verify specific conditions, notably the requirement for an approved lock. Consult specialists via https://www.aidebtsassurance.com/non-classe-fr/ms-amlin-nouveau-directeur-risques/ for the best offers.
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